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Job Details

Onsite Telephonic Case Manager

Company name
Aetna Inc.

New Haven, CT, United States

Employment Type

Healthcare, Case Management, Manager, Nursing

Posted on
Jun 10,2019

Valid Through
Sep 23,2019

Apply for this job


Req ID: 60964BR

Job Description

This role sits onsite in New Haven, CT and requires standard business hours Monday-Friday.

Responsible for telephonically assessing, planning, implementing and coordinating all case management activities associated with an injured employee to evaluate the medical and disability needs of an injured worker and facilitate the patient’s appropriate medical treatment. Works closely with the claims staff as a clinical consultant.

Fundamental Components included but are not limited to:

Works telephonically with workers’ compensation patients, employers, providers, and claims adjusters to coordinate and assure proper delivery and oversight of medical and disability services. Evaluates and coordinates medical and rehabilitative services using cost containment strategies. Plans a proactive course of action to address issues presented to enhance the injured employee’s short and long-term outcomes. Assesses and identifies barriers to recovery; determines goals, objectives, and potential alternatives to care. Works as an advocate to promote the injured employee’s best interest, addressing treatment alternatives, coordination of quality, cost effective health care and rehabilitative services. Assists the injured employee by providing medical and disability education and coordinating on-site job analysis, work conditioning, functional capacities, and ergonomic evaluations. Negotiates and assists employers with the development of transitional sedentary or modified job duties based on the injured employee’s functional capacity to ensure the injured employee’s safe and timely return to work. Monitors, evaluates, and documents case management activities and outcomes including, but not limited to, case management approaches, over or under utilization, inappropriate care, effective treatment, permanent or temporary loss of function, failed or premature return to work, and non-compliance. Adheres to all appropriate privacy, security and confidentiality policies and procedures. Performs other duties as assigned.

Qualifications Requirements and Preferences:

Registered Nurse (RN) with active state license in good standing is required

3 years of clinical practice experience required

Prior case management experience is required

Previous workers compensation, utilization review, or managed care experience preferred

Strong analytical skills used to identify and resolve problems

Additional national professional certification (CRC, CDMS, CRRN, COHN, or CCM) preferred, but not required

Effective communications, organizational, and interpersonal skills.


Nursing - Registered Nurse

Functional Skills:

Nursing - Case Management

Additional Job Information:

Work on-site with the claims team to be a clinical resource for consultation.

Benefit Eligibility

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Workers' Compensation

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.

Company info

Aetna Inc.
Website :

Company Profile
Founded in 1853 in Hartford, CT, Aetna is committed to providing individuals, employers, health care professionals, producers and others with innovative benefits, products and services. Aetna is now a subsidiary company of CVS Health Corporation. Discover more about our organization.

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