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Job Details

Social Service Navigator- WAH Nationwide

Company name
Humana Inc.

Torrance, CA, United States

Employment Type

Insurance, Bilingual, Case Management

Posted on
Nov 20, 2020

Valid Through
Mar 05, 2021

Apply for this job



Humana's dream is to help our members and our own associates achieve life-long well-being. Use your clinical experience to work with members, providers and community services in a nontraditional environment where your knowledge will make a difference. Our associates know their work is vitally important; we strive to ensure we provide perfect service with one-on-one member interactions as a coach, personal nurse, or clinical advisor. Humana's Perfect Service means getting the basics done right, delivering value and quality, providing guidance on needs, and being engaged with our members. We want to help our members make the right choices to live life fully. We begin that process by connecting our members with an associate who cares.


The Humana At Home Care Coach 1 will telephonically survey Medicare, Commercial or Group Account members in 7 domains of functioning. Evaluate member needs and requirements to achieve and/or maintain optimal wellness state. Guide members and their families towards and facilitate interaction with resources appropriate for the care and wellbeing of members. Work in collaboration with a multi-disciplinary team, employing a variety of strategies, approaches and techniques to manage member physical, environmental and psycho-social health issues.

Assess and follow through on basic member needs

Navigate community resources and follow-up on resource availability

Provide telephonic support to Humana staff or members as they navigate community resources

Skill to leverage appropriate resources based on the intervention(s) and members needs

Work collaboratively with other members of the Humana Interdisciplinary team

Understand clinical program design, implementation, and management, monitoring and reporting

Comply with performance and reporting standards as defined by Humana Corporation

Additional responsibilities as deemed appropriate by Humana leadership

Provide guidance regarding applications and/or processes related to gaining access to resources

Identify available social and community resources

Additional responsibilities as deemed appropriate by Humana At Home

Role Essentials

Associates degree in Behavioral Health or Health related field AND

Minimum three years' experience in social services or a health related field.

Knowledge of community resources and any health or social service agencies

Experience using talking points to explain eligibility and use of services

Exceptional communication and interpersonal skills

Ability to interact effectively with multi-disciplinary team members

Excellent keyboard and web navigation skills

Intermediate to advanced computer skills and experience with Microsoft Word and Excel

Ability to use a variety of electronic information processing tools

Self-starter who is able to multi-task and prioritize

Must have a separate room with a locked door that can be used as a home office to ensure you and our members have absolute and continuous privacy while you work

Must have accessibility to high speed DSL or Cable modem internet for your home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance form Humana systems is 10M X 1M

Ability to work a full-time (40 hours minimum) Monday - Friday

Role Desirables

Bachelor's degree in social, behavioral, or health related field

Experience with behavior change, health promotion, coaching and wellness

Previous managed care experience

Previous work with vulnerable adults or the geriatric population

Knowledge of scope and activities of public and private health agencies

Previous telephonic case management experience working in the medical/insurance field

Basic knowledge of complex care management and care management principles

Experience with motivational interviewing

Bilingual (English/Spanish); speaking, reading, writing, interpreting and explaining documents in Spanish

Central and mountain time zones would be a plus

Additional Information

At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.

The following policy applies ONLY to associates working in the state of Arizona:

Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana has adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.

Our business calls members and/or caregivers at the best times possible to support their health and wellbeing. You must be able to work a flexible full time schedule, which includes Mon-Fri and sometimes Saturdays for 40 hours a week minimum.

During the first 90 training days the schedule is typically between 8:00am - 5:30pm M-F, depending on member and current business needs

After completion of training, you and your leader will create a 5-day work schedule that typically falls between the hours of 8:00am - 8:00pm M-F and sometimes Saturdays, depending on member and current business needs

Scheduled Weekly Hours


Company info

Humana Inc.
Website :

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