Job Details

Care Manager MSW System Support Case Management Orlando

Company name
Florida Hospital Waterman

Orlando, FL, United States

Employment Type

Healthcare, Manager, Case Management

Posted on
Jun 07,2019

Valid Through
Sep 20,2019

Apply for this job


Care Manager – MSW – System Support – Case Management – Orlando','282419','Professional - Non-Clinical','Social Worker','!*!

Care Manager – MSW – System Support – Case Management – Orlando

Orlando seeks to hire Care Manager – MSW – System Support who will embrace our mission to extend the healing ministry of Christ.

Facility Profile:

Located on a lush tropical campus, our flagship hospital, 1,107-bed AdventHealth Orlando, serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year.

Department Profile:

The Care Management Department is located in every campus throughout the AdventHealth system. Our objective is to create a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for services to meet an individuals and family’s comprehensive needs. Care Management is an integrated department with physicians, clinical/nursing teams, ancillary departments and the revenue cycle teams. Care management meets the needs of our patients, families and significant others throughout the care continuum including the post-discharge needs.

Work Hours/Shifts:

Mon – Fri / 2p – 10p

Job Summary:

Under general supervision, the System Support Care Manager works with the patient/family, physicians, interdisciplinary team, and external agencies. Utilizes expertise in patient/family assessment to assist in creating and/or finalizing a discharge plan. Is responsible for collaborating with the interdisciplinary care team to facilitate the discharge plan as needed and serves as an internal resource to the nursing supervisor to work through problematic/crisis situations. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Knowledge, Skills, Education, & Experience Required:

Master’s degree in Social Work (MSW)

Three years of acute care management experience

Ability to communicate effectively with diverse populations

Ability to function independently in a stressful and fast-paced environment

Interpersonal skills that promote teamwork

Critical thinking and problem-solving skills

Knowledge of and skill to utilize internal hospital resources as well as serve as resource to nursing supervisor

Flexibility in prioritization

Ability to multitask

Ability to analyze complex interpersonal dynamics in brief time

Effective organizational skills

Significant knowledge of and understanding of availability of community and post-acute resources

Skill in utilizing Microsoft Word and Outlook tools and proficiency in the daily use of standard office equipment such as computer, phone, fax, pager, copier, etc.

Three years of AdventHealth acute care management experience (Preferred)

Inpatient or ED Social Worker knowledge (Preferred)

Licensure, Certification, or Registration Required:


Current/active Licensed Clinical Social Worker (LCSW) (Preferred)

Case Management certification - ACM (Accredited Case Manager), CCM (Certified Case Manager) (Preferred)

Job Responsibilities:

Demonstrates through behavior AdventHealth’s core Values of Keep Me Safe, Love Me, Make it Easy, and Own it as outlined in the organization’s Performance Excellence Program

Physically located at Orlando campus and available by phone during assigned hours for outside campuses. Covers IP discharge planning activities for all seven campuses – includes but not limited to: psycho-social assessments; end-of-life, hospice, and palliative care; family conferences; community care transitions; and physician resource for plan of care for difficult patients.

Participates in crisis intervention in the ED, substance abuse acute intervention, self-neglect alert intervention, and/or DCF (Department of Children and Family Services) intervention.

Ensures compliance with federal, state, and local hospital and accreditation requirements.

Collaborates with the interdisciplinary team, as appropriate, to help facilitate discharge. Applies knowledge of community resources to the development and/or finalization of an appropriate discharge plan.

Establishes and maintains extensive knowledge of social resources and other community programs.

Provides available information for patients to make an informed choice regarding resources/ providers. Advocates for the patient in obtaining and negotiating resources to meet patient needs.

Promotes the patient’s self-determination in all decisions and assists the healthcare team with understanding and respecting the choice(s) of the patient or legally authorized person (LAP).

Interviews patient/LAP for post-discharge planning and/or confirmation of discharge plans, when appropriate.

Utilizes professional judgment along with information obtained from information systems and other healthcare professionals to develop and facilitate the discharge plan for patients. These post-care needs may include, but are not limited to, any or all of the following: obtaining prescriptions, arranging home health care, obtaining durable medical equipment, placement in an ALF, SNF or other housing arrangement.

Appropriately prioritizes cases according to assessed needs, per department standards. Communicates with Care Management team on cases needing next-day follow-up. Escalates issues to Care Management Manager/Director of the campus, as needed.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Care Manager – MSW – System Support opportunity with Orlando and apply online today.

Job Keywords:

Care Manager – MSW – System Support, Orlando

 ','Orlando','Orlando','','Social Worker','AdventHealth Central Florida','US-FL-Orlando','','','','','','Full-time','Day','Staff / Associate','Master's Degree','No','Jun 7, 2019','Care Manager – MSW – System Support – Case Management – Orlando

Company info

Florida Hospital Waterman
Website :

Company Profile
Florida Hospital Waterman was founded in 1938 as a legacy of Frank Waterman, president of the Waterman Fountain Pen Company. In 1938, Mr. Waterman turned the elegant Fountain Inn in downtown Eustis over to a group of local doctors for use as a hospital, and the new Lake County Medical Center was to become the major cornerstone of health care in Lake County. For over 65 years, Florida Hospital Waterman has continued its commitment to the health care needs of our community, and has progressed from an 18-bed county hospital to a 269-bed acute care facility. In 1992 Florida Hospital Waterman merged with the Adventist Healthcare System and became part of a worldwide network that has given Lake County residents access to state-of-the-art technology and programs within the Florida Hospital System.

Similar Jobs:
Social Worker - MSW - Case Management - Orlando AdventHealth Orlando seeks to hire a Social Worker-MSW who will embrace our mission to extend the healing ministry of Christ. Facility Profile: Located on a lush tropical campus...
Social Worker MSW – Case Management – East Orlando','283410','Professional - Non-Clinical','Social Worker','!*! Social Worker MSW – Case Management – East Orlando AdventHealth East Orlando seeks to hire a Social Worker who will ...
Social Worker MSW - Case Management - East Orlando AdventHealth East Orlando seeks to hire a Social Worker who will embrace our mission to extend the healing ministry of Christ. Facility Profile: AdventHealth East Orlando, a ...